FAQs
FAQs
We supply a wide range of products, including:
• Electronic Modules: Power modules, microcontroller boards, IGBT,SCR,wireless communication modules, sensors, and more.
• Industrial Control Parts: PLCs (Programmable Logic Controllers),Servo motor,Servo drive ,Inverter ,relays, switches, power supplies, motor controllers, HMI (Human-Machine Interface) panels, and more.
If you’re looking for a specific item, feel free to reach out to our sales team.
Yes, our products meet international standards and are certified to ensure compatibility and reliability. For any specific compliance needs , please contact us, and we’ll provide the relevant documentation.
We work exclusively with trusted manufacturers and conduct rigorous quality control on all products. We can also arrange third-party inspections or provide sample testing on request.
Yes, we offer warranties on most products. Warranty terms vary based on the product category and manufacturer, but generally cover defects in materials or workmanship. For specific warranty details, please refer to the product listing or reach out to us directly.
Yes, we provide technical support on product compatibility, installation guidance, and troubleshooting. We can also connect you with manufacturer resources or offer after-sales support as needed.
For bulk orders or custom pricing, please contact our sales team with details about your requirements, including the product type, quantity, and any specifications. We’ll get back to you with a customized quotation and lead time.
We provide several shipping options to accommodate various timelines and budgets:
• Air Freight: Fast delivery for urgent orders.
• Sea Freight: Economical choice for bulk shipments.
• Express Courier: Ideal for smaller, high-priority shipments (e.g., via DHL, FedEx, UPS,Aramex,ect ).
Shipping rates and delivery times will depend on the order size, destination, and shipping method.
Absolutely. Once your order is shipped, we’ll provide a tracking number and link for real-time updates. For sea freight, updates may be less frequent, but we’ll keep you informed throughout the process.
While we assist with documentation for customs clearance, customs duties and import taxes are typically the buyer’s responsibility. We recommend that customers familiarize themselves with local import regulations, or you can consult with us for guidance.
If your order arrives damaged or incorrect:
1. Document the issue: Take photos of any damaged products and the packaging.
2. Contact us: Reach out within 48 hours with your order number and details.
We’ll arrange a replacement or issue a refund as per our return policy.
We offer the following payment options:
• Bank Transfer: Direct transfer to our bank account.
• Credit Card/Visa: Secure payment via major credit card providers.
• PayPal: Available for smaller or sample orders.
• western union ,Apple pay
For first-time customers, full payment in advance is typically required. Long-term customers may qualify for additional payment terms.If you have require other payment terms,contact our sales team